Spingranny Responsible Gambling
Gambling is entertainment. Spingranny operates on that basis, and this page sets out the specific tools available to you, the external organisations that offer independent support, and how to reach us directly. Spingranny holds a licence issued by the Gaming Board of Anjouan, Union of the Comoros (licence ALSI-202408027-FI2, held by Ceshiroza SRL), and operates under the compliance obligations that licence carries.
Our commitment
Spingranny is licensed by the Gaming Board of Anjouan, Union of the Comoros, and operates within the responsible gaming obligations set by that regulator. A minimum age of 19 applies across the site (18 in Alberta, Manitoba and Quebec), and we reserve the right to request proof of age at any point. Spingranny does not hold an iGaming Ontario licence or a provincial gaming authority licence.
Tools available
Several controls are available directly from your account, without contacting support.
From the cashier’s personal settings section, you can set deposit limits on a daily, weekly or monthly basis. These take effect immediately when you lower them; increases are subject to a cooling-off period. The Gambling Limits section of your account extends this further:
- Loss limits (daily, weekly, monthly)
- Access-period restrictions, which lock the account for a defined time
- Cool-off periods if you want a short break without full exclusion
Self-exclusion is available directly from your profile. Triggering it closes and blocks your account immediately, with no support step required. After exclusion, we make reasonable efforts to prevent new accounts being opened under the same details. One documented limitation: deposit limits cannot currently be enforced on cryptocurrency deposits.
If you need to close the account entirely rather than exclude, contact our support team via live chat or email and we will process the closure.
Signs to watch for
Certain patterns can indicate that gambling has shifted from entertainment to something harder to manage.
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends or work
- Borrowing money or using funds set aside for other purposes to gamble
- Feeling restless or irritable when not gambling
- Keeping your gambling habits hidden from people close to you
If any of these apply, the tools above and the organisations below are available to you.
Where to get help
Several independent organisations offer free, confidential support.
- ConnexOntario: connexontario.ca or 1-866-531-2600 (free, 24/7)
- Responsible Gambling Council: responsiblegambling.org
- Gamblers Anonymous: gamblersanonymous.org
These services are independent of Spingranny. Contacting them does not require you to have an account with us or to notify us first.
Contact us
To request self-exclusion, set a limit, or ask any question about the tools on this page, reach our support team via live chat (available 24/7) or by email at [email protected] , with replies within a day. For account closure specifically, you can also write to [email protected] . Self-exclusion triggered from your profile takes effect immediately without waiting for a reply.
